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Tell us about you
Did you feel heard, understood, and respected by R13 staff?
Was what you did with R13 useful and appropriate?

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Help us improve by giving feedback

We want to make sure that if you have a complaint or grievance, it gets dealt with fairly. Here's what happens if you need to make a complaint:

Complaints process flowchart updated june 2023.png

Jump to feedback form

Our complaints person is currently board member Andrew McCormick. He's also our privacy officer. 
He can be contacted at:

To submit something in writing to the board of trustees, write to R13 Board care of Craig Reynolds, at:

For those doing counselling sessions at R13 (as opposed to youth mentoring), if you have any complaints or concerns you can also bring them to the New Zealand Association of Counsellors. 


Making a Complaint

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